FAQ & Policies

1. General FAQ

1.1 What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. If you have any issues with payment, please contact us immediately at support@doodtacular.com.

1.2 How can I track my order?
After your order ships, you’ll receive a confirmation email with a tracking number. Click the link or enter the code on the carrier’s website for real-time updates.

1.3 Which shipping carriers do you use?
We primarily use USPS and UPS for domestic and international shipments.

1.4 Do you ship internationally?
Yes. Shipping rates and delivery times vary based on your location. Please note that any customs duties or import taxes are the buyer’s responsibility.

1.5 What if my order arrives damaged or incorrect?
Contact us within 48 hours, including photos of the damaged or incorrect items. We’ll work with you to find the best resolution, whether that’s a replacement (if available) or a refund for that specific issue.

1.6 Can I cancel or modify my order after placing it?
We typically process orders within 48 hours. If you need to make changes, email us as soon as possible. We’ll do our best to accommodate, but cannot guarantee modifications once the order ships.

1.7 Do you offer pre-orders for upcoming sets?
Yes! Pre-order items will have an estimated release date. Note that manufacturers or distributors may change release dates. If a significant delay occurs, we’ll contact you with options.

1.8 Do you buy or trade cards?
Yes! If you’re interested in selling or trading your collection, visit us at a local show!

1.9 How can I be sure your cards are authentic?
All of our products are sourced from reputable suppliers. We carefully inspect graded slabs and raw singles before listing to ensure authenticity. If you ever have concerns, please reach out.

2. Shipping & Returns

2.1 Shipping Times

  • Orders typically ship within 1–2 business days. Delivery can take 3–7 business days, depending on location.

2.2 Shipping Costs

  • We may offer flat-rate shipping or free shipping for domestic orders over $150. For orders below that amount, shipping costs are calculated at checkout.

2.3 Returns & Exchanges

  • Sealed Products: All sales on sealed products are final. We do not accept returns or exchanges for unopened booster boxes, packs, or other sealed TCG items.
  • Singles: Due to the collectible nature of single cards, all sales on singles are final as well.
  • Damaged or Incorrect Items: If your sealed product or singles arrive damaged or you received the wrong item, please contact us within 24 hours of delivery and we’ll work with you on a suitable resolution.

2.4 Return Shipping (Exception Cases)
In the rare case we do authorize a return (e.g., our error in shipping), we will provide a prepaid return label or reimburse return shipping. Otherwise, return costs are the customer’s responsibility.

2.5 Processing Refunds
Once we verify any authorized return or issue, we’ll process a refund to your original payment method within 5–7 business days. We appreciate your patience during this process.

3. Privacy Policy

3.1 Information We Collect
We collect personal information (name, email, shipping address) when you place an order or create an account. We may also gather technical data (IP address, browser type, etc.) to improve our site.

3.2 How We Use Your Information

  • Order Fulfillment: To process and deliver orders.
  • Customer Support: To respond to inquiries and provide updates.
  • Marketing Communications: With your consent, we may send newsletters or promotional offers. You can unsubscribe anytime.

3.3 Cookies and Tracking
We use cookies to remember preferences and improve functionality. You can disable cookies, but some features might not function correctly.

3.4 Sharing Your Information
We do not sell or rent your personal data. We only share information with trusted third parties (payment processors, shipping carriers) as needed. We may release information if required by law or to protect our rights.

3.5 Data Security
We use secure measures to protect your data. However, no online transmission is 100% guaranteed. For more information or concerns, contact us.

4. Terms & Conditions

4.1 Acceptance of Terms
By using our website, you agree to these Terms & Conditions. If you disagree, please do not use our site.

4.2 Product Availability & Pricing
All prices and availability are subject to change without notice. We reserve the right to limit quantities or refuse orders at our discretion.

4.3 Copyright & Site Content
All text, graphics, and logos on our site are owned by us or licensed to us. You may not use any materials without prior written permission.

4.4 Limitation of Liability
We are not liable for any direct or indirect damages from using our products or website. If an item is damaged or defective, we’ll offer a replacement or refund up to the cost of the product.

4.5 Indemnification
You agree to indemnify and hold us harmless from claims arising from your misuse of our site or violation of these terms.

4.6 Governing Law
These Terms & Conditions are governed by the laws of Florida, without regard to conflict-of-law rules.

4.7 Updates to Terms & Conditions
We reserve the right to modify these terms at any time. Continued use of our site implies acceptance of any changes.

5. Contact Us

If you have further questions or need assistance, please reach out via:

Thank you for shopping with us and helping build a thriving Pokémon TCG community. We value your trust and look forward to serving you!